Privacy
Last updated 26 September 2026. This page explains what data PatientFlo collects, why, and what you can do about it.
Who we are
PatientFlo is provided by Clinic Success Partners ("we", "us"). For anything about your data, email tomas@clinicsuccesspartners.com.
What we collect
- Visits to this site. Pages you view, the site or ad that sent you, and your device and browser type, using a tracking script that stores an identifier in your browser. If you later book a demo or contact us, we link those visits to your enquiry.
- What you give us. Your name, email, phone number, clinic name and anything you tell us when you book a demo, fill in a form, message us or talk to us.
- Public business information for our market intelligence feature: things clinics publish themselves, such as their website, prices, adverts and the number and dates of their Google reviews. We don't keep reviewers' names or review text.
Why we use it
- To reply to you, run your demo and, if you become a customer, provide PatientFlo (to take steps towards, or perform, a contract).
- To understand which pages and ads are useful and to improve our service (our legitimate interests).
- To send you relevant updates about PatientFlo. You can opt out at any time.
We don't sell your personal data.
Clinics using PatientFlo
When a clinic uses PatientFlo, the clinic decides how its patients' data is used, and we process that data on the clinic's behalf under our agreement with them. Patients should contact their clinic about their data.
Who we share it with
Only the providers we use to run our website, booking, messaging, video and business tools, who may only use it to provide their service to us. We may also share data if the law requires it.
Where it's stored
Some of our providers store data outside the UK and European Economic Area, including in the United States. Where that happens, we rely on the safeguards the law allows, such as approved contract terms.
How long we keep it
For as long as we're in touch with you, and then for up to two years, unless we need it longer for legal or accounting reasons or you ask us to delete it sooner.
Keeping it safe
We take reasonable steps to protect your data and limit who can access it. No system is completely secure, so please tell us straight away if you think something is wrong.
Your rights
Depending on where you live, you can ask to see, correct, delete or move your data, object to how we use it, or withdraw consent. Email us and we'll respond within the time the law requires. In the UK you can complain to the ICO (ico.org.uk); in Ireland, the Data Protection Commission (dataprotection.ie); elsewhere, your local privacy regulator.
Tracking on this site
You can turn off tracking on this site at any time. You can also clear or block cookies and site data in your browser settings.
Children
PatientFlo is for businesses. This site isn't aimed at anyone under 18.
Changes
We'll update this page if anything changes and show the new date at the top.